Shipping & returns

UK delivery

Available delivery methods, charges and estimates are displayed at checkout. Unless we agree otherwise, orders will be delivered without undue delay and within 30 days after the contract is made. Estimates are not guaranteed delivery dates unless expressly stated.

International delivery

International delivery is not currently available. A destination will be opened only after its customs, tax, food-import and labelling requirements can be handled appropriately.

Changing your mind

Consumers can normally cancel an online order until 14 days after receiving it. Tell us clearly through the Contact page, then return the goods within a further 14 days. You normally pay the direct return cost. We refund the goods and standard outbound delivery charge within 14 days after receiving the return or evidence that it was sent.

Food and hygiene exceptions

A cancellation right may not apply to genuinely perishable goods or sealed goods not suitable for return for health-protection or hygiene reasons once unsealed, but only where the statutory conditions apply. This never removes your rights if goods are faulty, unsafe, damaged or not as described.

Damaged, incorrect or faulty goods

Contact us promptly with your order number and, where useful, photographs. We will provide return instructions and the remedy required by the Consumer Rights Act 2015, which may include a refund or replacement. Do not send goods to the registered office without receiving return instructions.

Refunds

Approved refunds are made to the original payment method unless agreed otherwise. We may make a lawful deduction where returned goods have lost value because they were handled beyond what would be reasonable in a shop.

Contact

Use our Contact page for cancellations, delivery problems and returns. Operational carrier names, exact charges, delivery estimates and a working customer-service email must be configured before checkout is activated.